Booking information
Cancellation policy
Simple rules for classes, packs, group bookings and waitlists.
Customer cancellations
Cancelling releases your place. Class-pack credits are returned when you cancel at least three hours before class; later cancellations do not automatically return credits.
Pay-as-you-go bookings
Card payments are not refunded automatically when you cancel. Yonder reviews the booking and will contact you about a refund or class transfer where applicable. If Yonder issues a Stripe refund, your bank may take additional time to show it.
Group bookings
You can correct attendee names or remove individual people in My Yonder. Removing a person releases one space. An eligible pack booking returns one credit when the person is removed at least three hours before class. For a card booking, Yonder reviews that person’s paid place and decides whether to refund or arrange a transfer. No card refund is issued automatically.
If Yonder cancels a class
Pack credits are returned regardless of the three-hour window. Yonder reviews affected pay-as-you-go payments and arranges a refund or transfer.
Waitlists
Joining a waitlist does not reserve a place or take payment. If a place opens, the offer lasts for 60 minutes and is for one person only.
5 Class Pack
A pack contains five shareable credits and expires 90 days after purchase. One credit is used for each attendee. A refund of a fully unused pack requires administrator approval; the five credits are removed when the refund is requested.